Tech Support


Audio Interface Setup and Installation

Having trouble getting your interface set up on your Mac or PC? Our tech team at Kosmic can have you up and running and back to recording in no time. 

Estimated time to resolution: Average time recommended for this service is 30 minutes

Software Installation

Have you recently purchased some recording software, Plug-ins or softsynths and are having trouble installing them or seeing them in your DAW?  We can help.

Estimated time to resolution: Average time recommended for this service is 30 minutes

Custom Template Creation

Frustrated with the time it takes to get going every time you want to make a new track? Want to focus on creativity and cut down on the time-consuming technical aspects of session setup? (making, naming and routing tracks, dialling in processing and FX?) An organized and well thought out template can save you hours in the studio, allowing you to focus on the important stuff – like song writing, performance and arrangement.

Here at Kosmic, we design custom templates for Ableton Live, Pro Tools and Logic Pro, tailored specifically to meet your needs and style of music. Leave the tech to us, so you can let your creativity flow.

(Ableton, Logic Pro and Pro Tools only)

Estimated time to resolution: Average time recommended for this service is 90 minutes


1-on-1 Ableton Live/ProTools Training

Are you a ProTools or Ableton Live user wanting to expand your knowledge?
Do you want to improve your recording and mixing skills?
Do you want to learn how to make your own beats?

Sign up for a 1-on-1 session with our experienced staff today!

1 hour - $100