- We will ship to Australian locations* ABSOLUTELY FREE for online orders over $100.
- For orders under $100 the additional freight fee will be displayed in the cart during checkout
- For items over 20kg (or otherwise marked Heavy), the additional freight fee will be displayed in your shopping cart. The amount will vary according to the weight of the item and the shipping destination.
- Free shipping does not apply to items bought with Purchase Orders
- When returning products, the cost of shipping the item may be deducted from the refund.
- Applies to orders placed online only.
*WA, ACT, NSW, VIC, QLD, SA metropoliton areas. Free shipping is not available to any non-metro or remonte locations within Australia, as determined by us.
Please email us at firstname.lastname@example.org should you need more assistance.
Kosmic covers Australia coast to coast.
Fast, cost effective and safe delivery of your order is our highest priority. Please notify us immediately of any problems with your delivery and we'll solve them quickly and painlessly. If you select Kosmic cover we will cover any loss or damage that may occur while the goods are in possession of the courier company.
Your order will be processed quickly and efficiently. Goods will be dispatched immediately following invoicing in almost every instance. Orders placed on weekends may be processed immediately but goods are shipped on weekdays only as per freight company standard practice.
You will receive emails from us when your order is received and also once you have been invoiced. If an item has become unavailable following the placement of your order and prior to invoicing you will be contacted immediately and offered an alternative.
How long will it take to receive my order?
Many factors determine how long it takes for an order to be delivered. We can deliver goods in stock to most suburban Perth locations within 1-3 days of invoicing.
- Toll Overnight Priority Service for smaller items shipped to VIC, NSW, TAS, QLD, NT, SA, ACT, rural WA.
- Toll Road: Please allow from 5-8 business days for delivery.
Sometimes delivery may take a little longer during peak periods or due to other circumstances beyond our control but we will always do everything we can to provide the best possible service. We will also offer best practice shipping to regional locations for minimal delay in receiving your order.
Track Your Order
All deliveries MUST be signed for. We will send you an email with tracking details for your item. Please ensure you check for an ETA at https://online.toll.com.au/trackandtrace/
If goods are delivered and there is no-one home, they may be returned to the courier’s depot and in some instances incur a re-delivery fee.
For any questions pertaining to your delivery please email us at email@example.com.